Terms and Conditions
Thank you for using drag2zero.com. The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Drag2Zero Ltd (also referred to hereafter as ‘we’, ‘us’, ‘our’, ‘Drag2Zero’).
In placing an order on this website, you are accepting these terms and conditions and our Privacy Policy.
Ordering
All orders are subject to acceptance and product availability. Availability information for products is listed on each product page. We do what we can to ensure this information is up to date; however, sometimes we may need to inform you that an item you have ordered is delayed or out of stock. If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card. This does not affect your statutory rights.
Once you have placed an order, we will send you an email confirming that your order has been received. A contract between you and Drag2Zero for the sale of our products will only exist once an order has been dispatched to you – we will send you an email when the order has been dispatched.
Prices and availability of goods are subject to change without notice.
When placing an order, you agree that the information you give is accurate and complete. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments before dispatch, but we cannot guarantee changes can be made once an order is processed.
If you place an order for an item that is on pre-order or back order, your credit/debit card will be charged for the full value of the goods at the time of the order.
The dispatch dates shown on pre- and back-order items are as accurate as we can make them and are updated regularly, but can be subject to change. We will inform you as soon as possible if there is likely to be any delay in dispatching your order.
Payment & Taxes
All prices are quoted in pounds sterling. If your order is being delivered to the UK, we will charge you VAT.
For shipments outside of the UK, we do not charge you VAT. Import duties, VAT, sales taxes and other charges may be imposed by your local customs authorities/delivery company when the shipment reaches your country, and you are responsible for these. Please check your local customs authorities for the relevant rates.
Please note: It is a legal requirement that we declare the full value of the goods on all packages being sent outside of the UK. We cannot inaccurately describe the contents, claim a lower value or mark it as a gift. Please do not ask or expect us to do any of these things.
Delivery
All in-stock items are dispatched as soon as possible and usually within two working days of the order being placed, unless the page you have ordered from indicates a different dispatch window.
Expected delivery dates are indicative and are not guaranteed.
If an item you have ordered is out of stock and this was not clear when you made the order, we will notify you as soon as possible of the delay and provide you with an estimated dispatch date.
Deliveries to the UK are sent using Royal Mail Tracked 48.
Deliveries to the rest of the world are sent using Royal Mail International Tracked and Signed or a courier.
Shipping upgrades are available – please [contact us] for more information
If a customer note is added with delivery instructions to leave in a safe place, the customer is accepting responsibility for the delivery.
Estimated delivery times:
UK orders – 2 working days from dispatch
EU – 5-10 working days from dispatch – please note that where VAT and/or duties are due to be paid when the order is received, additional time should be allowed for customs clearance
Rest of World – 10-15 working days from dispatch
If you have not received your order within these time frames, please contact us (please bear in mind that deliveries to some countries can take longer than the times indicated above, and these are provided as a guide).
Returns
If any item you have ordered is not suitable, then please contact info@drag2zero.com so that we can start the returns process and complete the form here. Goods can be returned for a refund (less any postage costs and taxes/charges imposed on us on re-entry of the goods into the UK) or exchanged (shipping will be charged) within 30 days of receipt, provided they have not been used and are returned in a saleable condition. You are responsible for the costs of returning the item, and we recommend you use a tracked service to return it.
If you have received the wrong items or your order is incorrect, then please contact us within 7 days of receipt.
If your item is faulty, please contact us at info@drag2zero.com with details of the fault, and we will let you know how to proceed.
Returns of trade orders will be subject to a restocking fee.
Returns Address (please include a returns form [insert link to returns form]:
Drag2Zero Limited
Silverstone Sports Engineering Hub
Unit 1129, Silverstone Park
Buckingham Road
Silverstone
Northants
NN12 8FU
Your Right to Cancel
You may normally cancel an order in writing by sending us an email to info@drag2zero.com within 14 days of receiving it, telling us you want to cancel. Items must be returned to us within 14 days of receipt of your order. If you do cancel the contract within this time, and your order has been dispatched, you will be refunded for the goods returned within 10 days of us receiving them. The right to cancel does not apply to goods that have been specifically made for you, specifically altered for you or for services provided to you as part of a fit or wind tunnel session.
You will need to pay for returning the order to us. We recommend using a tracked service. All items must be returned according to the terms and conditions of our returns policy.
Product Information and Warranty
We take care to ensure that the description, specification and depiction of our products on the website are correct; however, they are not legally binding.
Your Drag2Zero branded items are guaranteed to be free of manufacturing defects for a period of 12 months from purchase from us or an authorised seller. This does not affect your statutory rights.
Our guarantee covers the repair or replacement (at our discretion) of your product. We will endeavour to do this as quickly as possible. For the guarantee to be honoured, you will need to inform us within 7 days of the manufacturing defect becoming apparent and provide proof of your purchase. We may then request you to return the item to us.
What is not covered by our guarantee:
- Normal wear and tear;
- Accidental damage;
- Damage from external sources, such as sweat, lubrication fluid, and other chemicals;
- Faults caused by faulty assembly or installation, negligent use/misuse or neglect.
In the event of a guarantee claim, please email us at info@drag2zero.com detailing when and where you purchased the item and what the fault is. We will respond as soon as possible with information about what to do next.
Disclaimer & Limitations of Liability
Drag2Zero Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, Drag2Zero Limited shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Drag2Zero Limited or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Drag2Zero Limited uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness, and we will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Drag2Zero Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption-free or error-free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Drag2Zero Limited will not be responsible or liable for your use of any other websites which you may access via links within this website. Drag2Zero Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website.
The entire liability of Drag2Zero Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Drag2Zero Limited will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright & Trademark
The contents of the pages on this website (including pictures, designs, logos, photographs, text written and other materials) are the copyright, trademark or registered trademark of Drag2Zero Limited or its third-party providers.
You are not permitted to copy, modify, distribute, reproduce, or incorporate into any other work in whole or in part the material available on this website in any form without express permission.
Law & Territory
These Terms and Conditions and your use of our website are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Any products or promotions not permitted under your local law are not offered to you.
Data Collection, Sharing & Storage
Please see our Privacy Policy here.
Cookies
Please see our Cookie Policy here.
Further Information
Our Details
Drag2Zero Limited
Silverstone Sports Engineering Hub
Unit 1129 Silverstone Park
Silverstone
Northants
NN12 8FU
Contact Tel: +44 (0)129526117
Company Registration Number: 06293304
VAT Registration Number: GB 913 523 741
Registered in England & Wales